Key Success Factors in an Ophthalmology Practice
This module is designed to provide new
employees with an overview of the philosophy
of patient care in an ophthalmic practice.
Telephone Skills Training
This module is designed to provide you with
an understanding of the importance of telephone
skills in delivering the highest level of
customer service to patients.
Developing a Staff Compensation System for Your Practice
This eLearning course will teach the steps to
developing a compensation system that will attract
and retain quality staff. The many elements of a
comprehensive compensation system that affect staff
satisfaction are presented here (with pay as only
one component).
Social Media and Health Care Providers
(Text/Audio Course)
This course will educate staff regarding legal issues
applicable to Social Media websites such as Facebook,
Twitter, LinkedIn, YouTube and others, with a particular
focus on the use of Social Media in a health care
provider setting.
Triaging Ocular Emergencies
This course is designed to assist ophthalmic
medical personnel in triaging ocular emergencies.
The goal is to provide the knowledge necessary
for a technician, receptionist, or other member
of an eye care physician's staff to correctly
and confidently triage patients who present with
urgent complaints.
History Taking Drives the Exams
Ophthalmic medical personnel are familiar with
the need and task of taking a patient's history.
This module examines the components of taking
both a comprehensive and interval history.
The Fine Art of Scribing
(Video Course)
Ophthalmic medical personnel are increasingly
asked to scribe for the doctor. The material
in this video will review the roles performed
by the scribe and look at chart documentation
in detail.
The A-Scan: Ultrasound and Optical Biometry
This course is designed to assist ophthalmic
medical personnel in performing accurate contact
and immersion biometry. Additionally, ultrasound
principles are discussed with the intention of
providing the student with an understanding of how
sound waves travel through the solid and liquid
structures in the eye. The principles of optical
coherence biometry will also be explained.
A Guide to HIPAA and Patient Confidentiality
This course is designed to acquaint the student
with the various components of HIPAA and the
effects of HIPAA requirements on health care
organizations, their staff members, and other
individuals who have access to personal health
information. Course materials focus on the
guidelines established for health care entities
under the HIPAA Privacy and Security Rules.
OSHA and Bloodborne Pathogens Training for the Medical Office
This course provides staff training regarding
OSHA guidelines in medical settings. This includes
definitions of terms, steps in reducing the risk of
infection, and protocols to follow if an exposure
incident occurs. This course is ideal for providing
staff with both initial orientation and annual training
regarding universal precautions and handling of
sharps and hazardous waste.
Optical Dispensary
This module supplies basic information to familiarize
the student with the optical dispensary. An overview
of the optical industry provides background on the
optical sector. Information on eyeglass prescriptions,
the referral process from the physician and staff
to the optical dispensary, the roles and resonsibilities
of optical staff, and optical terminology is provided.
Optical Sales: The Professional Approach
This course will review the following: the six
problem areas in an optical business; "what to look
for" as the administrator; an action plan for each
area of concern; and the projected results upon
implementation of operational changes.
Anatomy of an Eye Examination
This course reviews the procedures performed during
a routine eye examination, provides a brief overview
of the various equipment used during testing; offers
an explanation of some of the more comprehensive tests
that may be required; and reviews common ocular diagnoses
that are sometimes uncovered.
Step-by-Step Guide to Contact Lens Dispensing
This course is designed for the eye care employee as
a general overview of contact lenses and the importance
of patient education. The course addresses: 1) the
evolution of contact lens designs; 2) identifying
candidates; 3) review of a contact lens prescription;
4) dispensing of contact lenses; 5) insertion and
removal procedures; 6) care and cleaning; and 7)
recommendations and warnings for patients.